About Charles McKenzie


Case Studies

Contact Us

Business Partners

Creating Knowledge with the I&DeA
Charles McKenzie work with the Improvement and Development Agency to build Knowledge, a virtual network of 30,000 users

  • Delivers practical solutions to assist local government
  • Helps to improve council services through best practice
  • Assists in reviewing performance and delivering change
  • Pioneering approaches in eGovernment
    The Solution
  • Every registered member accesses the site through their own private login
  • Easy access to valuable best practice information for local authorities
  • Access provided via web browser with facilities for disabled and blind users
  • Built in registration, security and content management features
  • 30,000 registered members

IDeA was established four years ago to help local authorities implement best practice in their operation and services. An integral part of their vision was the establishment of an online knowledge base, which not only offered guidance to local authority staff and members but was also a forum for them to share their experiences of determining and implementing best practice

IDeA Knowledge is the result of this vision. It offers practical information to help local authorities tackle the important issues of the moment, such as community planning, the new political structures, neighbourhood management and improving education. As well as following the offered guidance local authorities can share their experiences, often offering examples of their own successes as potential guidance for others, and thus help other authorities with similar issues, both through user forums and feedback to the editorial team.

Why Our Consultants?
After winning the contract against strong competition, Charles McKenzie's consultants worked with IDeA from the inception of the project and handled everything from analysis of functional and infrastructure requirements through to development, testing, deployment, user training and support. After the success of the initial deployment in 2001 Charles McKenzie's consultants were invited back in 2002 to complete a programme of enhancements to the original specification.

The solution
IDeA Knowledge is a fully searchable online database with in excess of 30,000 registered users. It has been developed entirely in Lotus Domino, with a fully integrated content management system, in which documents are published directly to the site after having passed an approval process.

As well as a number of discussion forums dedicated to different topic areas and open to all subscribers, it boasts the ability to create private forums, with membership open only to registered invitees.

The site has been fully tested by a number of external agencies and has accreditation from the DDI and the RNIB

Charles McKenzie Consulting Limited
John Eccles House
Oxford Science Park